FAQ

​How Do I Place An Order?

 

Pick your favorite things from D & J's Favorite Things, LLC.

Add your new treasures to the cart; one for you and one for a friend. Click Check out and pay for your purchase and we'll take care of the rest. 

 

THANK YOU FOR SHOPPING WITH US!!!!!!

 

US Shipping & Delivery

 

Our Shipping Promise and Delivery Promise

In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your fabulous order, we guarantee to process all in stock items within 1-2 business days and make every attempt to deliver your package within 3-5 business days after it ships for our headquarters. Orders with engravable items make take an additional business day to process.

 

Pricing & Delivery

 

Enjoy $5.95 Flat Rate Shipping on all customer orders in the US and Puerto Rico. All pieces arrive beautiful and in style!

 

Order Delivery Cycle

 

Place Order >>> Preparing Order for Pickup>>> Order in Transit

 

 

Want It Faster?

 

Carrier & Service   Price  Order Processing  Time From Shipping                                                                                    until delivery

 

3 Business Days   $10.95  1-2 Business Days    3 Business Days

2 Business Days   $12.95  1-2 Business Days    2 Business Days

1 Business Day     $19.95  1-2 Business Days    1 Business Day

 

Expedited Shipping is not currently available in Puerto Rico

 

 

 

​Secure Ordering & Payment Options

 

D&J’s Favorite Things, LLC accepts all major credit cards (VISA, MASTERCARD, DISCOVER, & AMERICAN EXPRESS)

 

Pay with flexibility

 

Register your credit card or debit card with your PayPal account. You can pay by simply choosing PayPal at checkout, logging into your PayPal account, and confirming your payment

 

It's quick and easy

 

Simply choose PayPal when you select a payment option on this site, and you can quickly open a PayPal account and add your payment method to complete your purchase. You can use your PayPal account to shop safer with millions of merchants and sellers around the globe wherever you see the PayPal logo. 

 

Returns & Refunds

 

If you’re not absolutely in love with your D&J’s Favorite Things, purchase, you can return your item(s) for an exchange within 30 days of purchase. We are happy to provide you a Store Credit within 30 days. Returns or exchanges are accepted on unworn items in resalable condition. Sale items, Gift Cards, and personalized engravables are Final Sale and cannot be returned.

Returns or exchanges are accepted on unworn items in resalable condition (excludes sale items, Display Items and Business Supplies, which are Final Sale).

Contact us  to get your return started and receive a FREE pre-paid return shipping label.

 

We will be happy to assist you with your return!  Please keep in mind when returning or exchanging an item:

  • Items must be returned in their original condition.

  • Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.

  • Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 14 days from your order date. Items that break prior to wear or have any product defects must be reported within 14 days of receipt to be eligible for a exchange or replacement.

  • Refunds: We do not give cash refunds. We are happy to provide you a store credit within 30 days. When you receive Store Credit, we’ll reward you with an additional $5.95 store credit incentive towards your next order. Initial outbound shipping will not be refunded.

  • Replacements within 90 days may be returned at no additional charge. To replace an item due to a manufacturer's defect, Please contact us. We can assist you. After 60 days, please contact the favoritethings100@gmail.com.

  • Timing of Excange : Your exchange will be processed upon receipt of your returned item at our Distribution Center. Once we process your return,

 

Examples of manufacturer’s defect:

  • Non-functional clasp

  • Abnormal discolorations (beyond normal variations in natural stone colors)

  • Jump ring or chain link that is not closed properly

  • Different from described lengths

 

To return your items to D&J’s Favorite Things, simply
1. Place your items to be returned with your packing slip in a box.
2. Affix your return shipping label to the outside of your box.
3. Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.

 

 

 

 

 

 

 

Privacy Policy

 

D&J’S Favorite Things, LLC wants your experience with us to be nothing short of fabulous. We respect the privacy of our D&J Favorite Things, LLC Family Brands, Independent Business Owners, customers. and those who use our services. To this end, we have systems in place for securely managing your Personal Information. We created this Privacy Policy to help you understand the types of information we collect, how we use and disclose it, your options related to it, and our responsibilities in safeguarding it.

This Privacy Policy is incorporated into our Terms of Use. All capitalized terms not defined in this Privacy Policy have the meaning set forth in the Terms of Use.

This Privacy Policy applies to the Service, and it also applies to collection of your Personal Information from offline sources as described in this Privacy Policy.

"Personal Information" means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.

 

COLLECTION OF INFORMATION

We collect Personal Information when you:

  • register to use the Service, place an order, or provide contact information to an Independent Business Owner;

  • register as an Independent Business Owner or express interest in becoming an Independent Business Owner;

  • use the Service; and

  • Communicate with us.

We also collect information, such as anonymous usage statistics, by using cookies, server logs, and other similar technology as you use the Service.

You do not need to provide Personal Information to visit the Service. All Personal Information gathered is on a voluntary basis. If you decide to provide us with your Personal Information, we may store it through whatever means you provided such information (through our Service, Independent Business Owner, via email or facsimile, etc.). By using the Service, submitting a signed Customer Order Form to an Independent Business Owner, or submitting a new Independent Business Owner Agreement to us, you also authorize us to gather, parse, retain, use, and disclose information to provide the Service and our services as described in this Privacy Policy, unless we are notified otherwise.

 

Customer Online Registration. To register as a customer on our Website, you may need to provide Personal Information, such as your name, email address, and password. You may also provide other optional information, such as your month and day of birth.

 

Customer Information from Independent Business Owners. Customers may complete and sign a Customer Order Form at a Pop -up Shop and provide it to an Independent Business Owner. The Independent Business Owner will submit the information to us through the Service so that we may process your order. Customers may also provide their contact information to Independent Business Owners without making a purchase, and Independent Business Owners may save such information in their contact lists on the Service. All Independent Business Owners must abide by this Privacy Policy and must not share information except in connection with their business.

Independent Business Owner Registration. To register as an Independent Business Owner on our Service, you may need to provide Personal Information, such as your name, social security number, and tax identification number, date of birth, email address, telephone number, postal address, and password. You may also provide other information, such as your photograph and information in your completed and digitally signed on-line Independent Business Owner Agreement. Upon the termination of the relationship between D&J’S Favorite Things, LLC and the Independent Business Owner, D&J’S Favorite Things, LLC will keep the Independent Business Owner’s Personal Information for lawful purposes only.

Expressing Interest in Becoming an Independent Business Owner. We collect any Personal Information included in requests to learn more about being an Independent Business Owner or hostess. Such information may be submitted to us through the Service or via email. You may also provide Personal Information directly to a D&J Favorite Things, LLC Family Brands Independent Business Owner.

Using the Service. We collect information you post through the Service. For example, when customers sign up for a newsletter, post a photograph, or connect with an Independent Business Owner, the Service will collect the information customers or Independent Business Owners provide in such submissions, including any Personal Information.

 

Making Payments. When you make payments through the Service or complete a Customer Order Form, your financial account information, such as your credit card number, will be collected by our third-party payment processors. We do not collect or store such financial account information, but we may receive information from our payment processor about the payment, such as the date and time of payment.

Social Plug-Ins.  The Website may allow you to use social media plug-ins, such as Facebook’s “like” or Twitter’s “tweet” functions. The social media plug-ins collect information about you, such as your IP address, when you use them. The privacy policies of the social media services, and not this Privacy Policy, apply to any data collected by the social media plug-ins.

Social Media Pages. We may collect information about you when you visit our social media pages or other features. The social media website provider may provide us with information, including Personal Information, such as your name, email address, and other information made available to us.

Customer Support. We may collect Personal Information through your communications with our customer-support team.

 

Cookies and Similar Technology
we and our third party service providers, such as advertising networks and analytics service providers, may collect anonymous information automatically through the use of “cookies” and similar technology. The service providers also may collect information about your online activities over time and on other websites or apps. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our Website.

Cookies do not contain any Personal Information. We use cookies to collect and store information for statistical purposes, including browsing and Service usage activity, and to improve the services we provide. For example, if you are a registered user, we will use a cookie to save your Service settings and to provide customizable and personalized services. Cookies also enable you to select products, place them in your shopping cart and purchase the items. If you select and purchase products on the Service, we keep a record of your browsing activity and purchases. Most browsers allow you to refuse cookies from websites or to remove cookies from your hard drive. If you choose to do this, you may not be able to access or use portions of the Website.

 

 

INFORMATION USE

We use Personal Information to:

  • facilitate and improve the Service and our services;

  • communicate with you; and

  • Promote Independent Business Owners.

We may use aggregate information for any purpose, including for marketing purposes.

 

Internal and Service-Related Usage. D&J’S Favorite Things, LLC will use information, including Personal Information, for internal, administrative, and service-related purposes. We may use and retain any data we collect to provide and improve our services. For example, we use Personal Information submitted by customers to process and complete the customer’s order, including for shipping and billing purposes. We also use Personal Information submitted by Independent Business Owners to calculate and process commissions.

 

Communications. We use a customer’s name, mailing address, email address and telephone number for the following limited purposes:

  • Sending emails for informational and operational purposes, such as account management or system maintenance;

  • Monitoring and ensuring customer satisfaction, including troubleshooting problems and resolving disputes;

  • Keeping you informed of new products and promotions at D&J’S Favorite Things, LLC Family Brands; and

  • Sending you D&J’S Favorite Things, LLC Family Brands newsletters.

 

Promoting Independent Business Owners. D&J’S Favorite Things, LLC may, from time to time, publish an Independent Business Owner’s Personal Information (for example, name, photograph, sales results and achievements) to recognize the Independent Business Owner’s achievements and help motivate other Independent Business Owners. These promotions will not contain Personal Information about customers.

 

Aggregate Data. We may anonymize and aggregate data collected through the Service and use it for any purpose. For example, we may aggregate usage and transaction information to provide product recommendations to Website users.

 

INFORMATION DISCLOSURES

We may share your information:

  • with our third-party vendors and service providers;

  • to refer you to an Independent Business Owner;

  • to connect Independent Business Owners with other Independent Business Owners;

  • to comply with legal obligations;

  • to protect and defend our rights and property; and

  • With your permission.

We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may share anonymous information for marketing and advertising purposes.

 

Vendors and Service Providers. We want to provide you with excellent service and make your D&J’S Favorite Things, LLC Family Brands experience as seamless as possible. We share information, including nonpublic Personal Information, with third parties that perform services on our behalf so we can provide and improve our services. For example, we may disclose Personal Information for fraud detection and prevention. These third parties must abide by this Privacy Policy and keep nonpublic information confidential and use it only for its intended purpose.

 

Connect Independent Business Owners. To facilitate communications among our network of Independent Business Owners, we may share Independent Business Owners’ contact information with other Independent Business Owners.

 

Referrals. As part of our service and to make sure customer needs are met, we may refer customers to an Independent Business Owner, such as when customers are not associated with an Independent Business Owner in our systems or when customers request to host a Trunk Show. We may share customer contact information with Independent Business

 

Owners for these purposes.

 

Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to other data collected by the Service to enable the delivery of online advertising on the Service, or otherwise facilitate transmittal of information we think may be useful or relevant to you.

We may show you personalized advertisements on other websites after you visit our Website and our social media pages and websites.

You may be able to opt out of receiving personalized advertisements from advertisers or advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out sections on the websites of each of those organizations. Links to those sites are here:

When you opt out of personalized advertising, you may continue to see online advertising from D&J’S Favorite Things, LLC Family Brands on other websites.

 

As Required By Law and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.

 

Corporate Changes. We reserve the right to transfer Personal Information in the event D&J’S Favorite Things, LLC acquires or merges with or is acquired by another company or during other corporate changes. Any information disclosed as a result of one of these events or other corporate changes will be subject to the Privacy Policy in effect at the time.

 

Your Permission. We may also disclose your Personal Information with your permission.

 

CHILDREN’S PRIVACY

We respect children’s privacy. We do not knowingly or intentionally collect or maintain Personal Information from children under age 13, and no part of the Service is directed to children under the age of 13. IF YOU ARE UNDER THE AGE OF 13, PLEASE DO NOT SUBMIT ANY PERSONAL INFORMATION TO US. You should rely on a parent or guardian to assist you. If you learn that your child has provided us with Personal Information without your consent, you may alert us at favoritethings100@gmail.com. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.

 

INTERNATIONAL

You acknowledge that D&J’S Favorite Things, LLC is principally located in the United States and, accordingly, your information may be transferred to, processed, and stored in the United States and that the U.S. government, courts or law enforcement agencies may be able to obtain disclosure of your information through lawful means in the U.S.

 

INFORMATION SECURITY

We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, the Internet cannot be guaranteed to be 100% secure, and we cannot ensure or warrant the security of any information you provide to us. We do not accept liability for unintentional disclosure.

Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers or other sensitive information. D&J’S Favorite Things, LLC will NEVER ask for sensitive information via email.

By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at favoritethings100@gmail.com.

 

YOUR CHOICES

You may review, correct, or delete your Personal Information through the Service. If you have registered with us, you will be able to view and modify information contained in your personal profile. However, for security purposes, you must contact D&J’S Favorite Things, LLC directly to change your tax identification number or social security number. You may also contact us to remove any Personal Information from our database.

 

 

 

 

© 2015 D & J's Favorite Things, LLC All Rights Reserved

 

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